Last updated: 18 June 2026.
The services provided through ihavebig.business are copywriting services delivered on a per-project basis, under a written quote. As these are services rather than goods, no product return applies; instead, the cancellation rules below apply, together with the consumer's right of withdrawal.
If the project is cancelled before work has actually started, any amount paid in advance is refunded in full.
If the project is cancelled after work has started, the value of the services already performed up to the moment of cancellation is retained from the advance, and the difference, if any, is refunded. The work produced up to that point is made available to the client.
Once the final version has been delivered and approved, the service is deemed fully performed and no refund is granted. Any non-conformities with the original brief are remedied through the revision rounds included in the quote.
A consumer (a natural person acting outside their professional activity) benefits, under Government Emergency Ordinance no. 34/2014, from the right to withdraw from the contract within 14 days without giving a reason. If the consumer expressly requests that performance of the service begin before that period expires, the right of withdrawal is lost once the service has been fully performed; for partial performance, the consumer owes the value of the part already performed. For business (B2B) clients, the consumer's right of withdrawal does not apply.
Cancellation requests are sent to tudor.up2u (at) gmail.com, stating the project. Refundable amounts are returned within 14 days, using the same payment method the client used (bank transfer, Stripe or Wise).
Any disagreements are resolved amicably. Consumers may contact the Romanian National Authority for Consumer Protection (ANPC, anpc.ro) or the EU online dispute resolution platform (ec.europa.eu/consumers/odr). This policy is read together with the Terms & Conditions.